Refund policy

Right of withdrawal

The customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form), he right to withdraw from the purchase contract for any reason within 30 days from purchase.
To exercise this right, the customer must send Nutrix Più a communication through the website or by email to eziocristalli@nutrixpiu.com.
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and absolutely sealed.
The right of withdrawal is however subject to the following conditions: applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased order. The purchased good must be intact and returned in its original packaging; the shipping costs for returning the goods are charged to the customer ; furthermore, the costs of delivery to the customer and any other accessory costs highlighted at the time of placing the order will not be reimbursed; the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer; in case of damage to the goods during transport, Nutrix Più will notify the customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier of his choice and obtain a refund of the value of the goods (if insured); in this case, it will be by canceling the request for withdrawal;
Without prejudice to any repair costs for damage to the original packaging, Nutrix Più will refund the customer the full amount already paid (excluding shipping costs), within 30 days from the return of the goods, through the same payment method which has been used to purchase the goods.
The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where Nutrix Più ascertains: the use of the goods; the lack of the external packaging and / or the original internal packaging; damage to the product for reasons other than its transport.